Vodacom
Lack of Service - put on hold for an hour!

A week and a half ago I was told by a consultant on corporate division call centre number (0821940) that a account manager would be appointed to our corporate account. I am still waiting to hear who that person is...

When I called 0821940 again today to find out what is happening with our Vodacom account, no one could tell me. I was transferred to 5 people!!! I was put on hold from one person to the next, for more than an hour!!!

What has happened to the service levels at Vodacom. They have deteriorated considerably and I am seriously considering closing that account and going to a service provider who can deloiver a professional service...

I'm disgusted with Vidacom's serious lack of service delivery.

Company: Vodacom
Country: South Africa
City: Corporate

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