Vodacom
Poor customer service

On the 28th of February my first debit order for my new package was effected.
On the 1st of March I called customer care to enquire as to why my total was R610.00 instead of R449.00
I spoke to Thumi and was advised of the following:

1. I was STILL being charged for BIS despite the fact that i had upgraded my contract to a smart standard229 iphone package.
2. I was being billed for a my meg 250

I am utterly disgusted that i am still being billed for a BIS service which was automatically activated upon upgrading to my previous blackberry contract. Why was this service not AUTOMATICALLY deactivated upon upgrading my package to an IPHONE package.

Why am I still being billed for a my meg 250 bundle when i have upgraded my package?
If this is an automatic renewal, why was i not advised of the options available to me when i upgraded?
Please also clarify why i received an sms saying my 250meg bundle was activated on the 18th of January 2013? Who authorised this?

I was told that I cannot cancel the bundle as its the 1st of March! When was I then supposed to query this when my debit order runs on the last day of the month?

I was told this would be sorted within 24 hours. It's been 96!!!

Company: Vodacom
Country: South Africa
City: Cape Town

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