Vodacom
Data billing and information supplied

I was billed at out of bundled rates. The call centre informs me that the bundle expired on 18 January. On that same day I received an SMS saying I still had data. Apparently the data was entirely used up in the next 4 hours (I'm not sure how as I was asleep and iPhones do not do system updates unless connected to wifi), but no SMS was sent to inform me and their app showed I still had data. The call centre informed me that this is my fault and I should have tried the Internet or USSD to check my balances. Apparently I need to try all available channels before they take responsibility. I then received an SMS on 12 February saying my bundle had depleted. I immediately bought another bundle. However the app still shows that I have data on the bundle that was depleted. I am still unsure whether it has in fact been depleted as the call centre was confused because I had bought the second bundle. They eventually conceded that the SMS was right but can't explain why the app isn't. It just seems a mess to me: when do you actually know when you are out of bundle?

Company: Vodacom
Country: South Africa
City: Billing / call centre

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