Vodacom
Vodacom has no control over their billing

I purchased a 250MB data bundle on Monday (24 June) after noticing that I only have 40MB of data left of my existing bundle.
On Tues (25 June) I received an SMS saying my bundle had run out and out of bundle rates now apply. I didn't think anything of the SMS as I had purchased a new bundle the day before.
On Wednesday (26 June) I checked my balance again and I no longer had any data (Its also very unlikey I used the full 250MB, so to my knowledge I did not receive the data bundle on Monday), so I purchased another 100MB of data. I was then billed for this data and to date, I am also yet to receive this data. I had also been billed for R104 (25 June) for out of bundle data.
I called the call centre and a very helpful lovely lady said she would open and investigation. (REF NO: S3-TSI1E-EMQ40)
A guy name Abie called me to rectify the issue and promised to give me a complimentary 1GB of data.
To date, I have not received the complimentary data but have received an SMS saying 'Your Vodacom GPRS Service has been migrated to MyGig1'. What does this mean?
I have also noticed within the last 24 hours I have had 3 differing data balances (-0.78, 133 and 239MB)
This is unacceptable.

Company: Vodacom
Country: South Africa
City: Head Office / Call centre

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