Vodacom
Incorrect data information

I have been contacting your call centre over the past few weeks as I cannot view data balances for my MyGig 5. The balance has been showing as 0 kb of 0 kb. I was advised late Dec that I had depleted my data & purchased a 3Gig bundle on 27 Dec.

On 1 Jan, when my 5 Gig should have started for the new month, your website still showed data available as 0KB of 0KB, under data balances it showed "no bundle info available" but displayed the promotional data balance! I have been actively monitoring the promo bundle balance daily to check usage.

Last Thursday 9th Jan I called for the 5th time. The lady I spoke to advised that the 3Gig promo bundle would be used first, as it had been purchased in the prior month, & then the 5Gig would be used. She confirmed the balance remaining on the promo bundle as displayed on the website & confirmed that the full monthly 5Gig was still available.

Today I rechecked to see if I could view my balances, No! I called again (7th call) & was told that I had no data remaining other than the 407 Meg of the promo bundle. I refuse to accept this. Please provide me with proof that I have utilised the entire 5Gig monthly bundle for January.

Company: Vodacom
Country: South Africa
City: National

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