Vodacom
Vodacom does it again!

I upgraded my contract in December, I had a weekender, meaning 120 minutes during the week after 8 and on weekends. I was sold a smartlight package, and the consultant stated I get 75 min any time during the week and extra 20 min on weekends and 20 min to other Vodacom numbers. When I got my bill I was charged for the calls I made during the week (peak) It was never stated the 75min is only after 8pm as well. Why would I go fo a lessor package and pay more? I queried and as usual the service of Vodacom is pathetic as I was told they will get back to me after listening the the call within 24 - 48hrs. Its been 6 days later and no response, even after further calls. I refuse to pay and if they don't change my contract to the one they sold me I will cancel the contract as I was mislead and according to CPA it is my right to cancel my contract. This is now the 3rd time I have a problems with Vodacom service, I think it is time to cut them off and join a mobile company that wants to deliver customer service.

Company: Vodacom
Country: South Africa
City: Upgrades department

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