Vodacom
Vodacom ignoring my requests

In September this year I complained about vodacom still billing me for a contract that was supposed to be cancelled. They were quick to respond and very friendly. I received a phone call from Thembi stating the contract has been cancelled and that they will refund the past 2 months' payments that was deducted from my account.

Well, several emails later and December and the contract was cancelled but no refund has been processed. I sent several emails the past 2 weeks asking for feedback but had zero response. In my last 2 I stated that I will post my grievances on Hellopeter and was also ignored showing that Vodacom really does not care.

Well I hope someone there actually cares what people think about them and respond. It is shocking the level of service us South Africans has to deal with and became used to.

Company: Vodacom
Country: South Africa
City: Head office

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