Mtn
Billing enquiry - have received no help

Unacceptable response by MTN consultant.
the issue is MTN billing me for data from my airtime when I have an active data bundle with Afrihost.
Below is the Original query as advised to be logged by the MTN data specialists.
Note Text:
Hi, this month (December) my MTN airtime has been used up for data usage. This should not be happening as I have Afrihost APN setup on my iPhone. I have a data bundle contract with Afrihost since September this year. It has been working fine up until now. 'mymtn' is not setup on my phone at all. My airtime should not be depleted by data usage. Please investigate why this is happening and for my airtime that was used up for data to be refunded back to my account.
Update: Reallocated to group 'MTN Active Support Hub' on 28/12/2013 at 16:01:37 Reallocated to user 'Stephen M. Pelle' on 28/12/2013 at 16:47:31 Good day Ms Ramchundra Thank you for submitting your request. Please note that since you using our network you by vitue of default when you go nito the intenet your apn settings will change to "mymtn" settings. If you are not too sure on how it works you may contact our data specialists on 1555 w

Company: Mtn
Country: South Africa
City: South Africa

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