Mtn
VERY FRUSTRATED WITH MTN INSURANCE CALL CENTRE

I recently took my BlackBerry 9900 in for repairs at Boksburg HVRC, i was then given a new (Re-Furb) handset as my damaged phone was still under warranty

As of Friday 2013/12/13 to this very day, 2013/12/19 i have been phoning MTN Insurance to update my insurance but there is never an answer on the other side but MTN music, I was and still am on hold as i am typing this complaint and it has been 45mins already

I always hang up at every 30 Mins intervals and try again with no succees, I have also tried 808 with no luck as well but MTN MUSIC

On Thursday 2013/12/18 after work i even went to MTN SP Menlyn, I was then told by the lady who is the entrance taking the details that i would have to wait an average of 45Mins to and hour since the queue was long, i then requested the form to update my info and the lady simply told me that, that form is printed by the consultant and i must wait, i waited for about an Hr, I eventually left since i had other things to attend to

My question now is, should this phone get lost or be damaged how will I be able to claim from the insurance as the current IME no. does not match the one that is insured? very frustrated

Company: Mtn
Country: South Africa
City: MTN SP INSURANCE

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