Telkom
Reported DSL fault. After a week still not fixed!

My DSL line went down on the morning of 12 Dec.
I reported a DSL fault on 13 Dec. Was told they will send a technician. I have struggled to get in contact with them as no one was answering the phone. since then. I finally got hold of them today 18 Dec. And was told that they haven't even looked at the problem and that it's still in a queue! I've been sitting without internet for almost 7 of the 18 day's of this month! that's more than 'n third so far! I wont pay for something I wasn't able to even use a third of the time!!! This is not fitting with their Mission statement of "Seamlessly connecting people to a better life." Who knew that by seamless they meant there wont even be a seam! Give me what I payed for!!!

Company: Telkom
Country: South Africa
City: Centurion

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