Cell C
Charging for data supposed to be free

I have a 2 GB /mth data contract on 0848851949.
23rd Nov I received text from Cell C 0840001530 telling me: "BELIEVE it! We're giving you 3GB EXTRA data each month FREE, on your existing 2GB data package. The extra 3GB is for use between 12am and 6am". I then downloaded a file -400MB at 5 am 28th Nov, expecting it to be free. However, it was deducted from my 2GB contract causing it to exceed the 2GB and resulted in charges to my account.
I called 140 later that morning ref 3112800382 and was told that my query was being escalated to another department and I would receive feedback in 24-48 hrs. No one contacted me. I called again on 9th Dec. I was told the response had been that I had used more than 2GB!! Obviously they had not understood the query!! I re-told the story and was assured that it would be escalated to the disputed query dept who would definitely get back to me within 24 hours. I finally received a text message on 13th Dec which stated "... Please can you take it up withe Store as I see your contract was signed up at the Store". What has this to do with the store?
Called again but was cut off while waiting transfer to escalation desk.
CellC please call my mobile

Company: Cell C
Country: South Africa
City: Johannesburg

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