Vodacom
Vodacom incorrectly bills custome

I received a very large bill from Vodacom this month stating that I had used R1600 worth of 'out of bundle' data on my cellphone contract last month. In the same month I also purchased 3gigs worth of data bundles and had 900mb left when I first received the bill. I have always been very aware of how extremely expensive cellular data is if it is not a bundle and I am always checking whether I have enough data left. I have called Vodacoms billing and data departments many times and have also tried to resolve this with emails to them, nothing has worked. Upon speaking to a Vodacom consultant in a Vodacom store, she mentioned that the USSD service *111# option for checking balances has a 6 hour delay, therefore it is entirely possible that I was given false information regarding how much data I had left in the bundle. I find this extremely unfair as it can wrongly catch customers out. How are we supposed to manage data bundles correctly without receiving extremely high bills at the end of the month if we can't trust the service that they give us in this regard? I am appalled at the service. I used to regard Vodacom as the best network in South Africa but I can't say that anymore.

Company: Vodacom
Country: South Africa
City: Cape Town

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