Vodacom
Incompetent e-Service consultant

I emailed Vodacom the following: Data Bundle balance
Hi, On 28th September I recharged my account with R200 after I got notification that my 100MB data bundle has 10MB left. From that 200 I purchased a 1 GIG promo data at R149 and I received confirmation of the purchase and that it would expire on 28th October 2013. My balance was R51 and I purchased the Vodacom to Vodacom extra minutes with R15. A To my dismay all of a sudden I do not have no data bundles and also my airtime is 0. That is impossible, I purchase the 1Gig data bundle every month and it lasts me almost a month. At work I use the free wifi provided, so this does not add up I am unable to check my transactions here on Vodacom4me, I get an error message each time I try Please investigate and load my data bundle

Response received: Kindly be advised that you are required to check the promotional data bundle balance in the following manner:

dial *111#
Choose option 1 for balances
Then option 3 for promotional bundles
You must then choose the bundle that you purchased.

Please note that this is the only way of checking the promotional bundles.

You may also register and login with your number on [URL Removed]

Company: Vodacom
Country: South Africa
City: Customer Care

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