Mtn
Incompetent

I initially called Mtn on 07/11/2013 to cancel my contract which had ended but was still billed for. The agent from the cancellations department managed to conserve me and get me to upgrade to another package and was directed to Mtn Westgate to do the upgrade. The package I took meant I had to migrate from voice to data, which I was happy to do. But the nightmare that came with it has been rather unbearable! From the store the migration process was not explained fully because every single call I have made to the call centre (808) has resulted in different information conveyed to me. Its now 21 days later and my migration has still not taken effect after holding on the long call centre queue and speaking to numerous agents including a supervisor Rabelani Tshivhase (on 21/11/2013) who promised he would get this sorted and revert back to me. And yesterday I spoke to an agent by the name of Phindile Buthelezi who advised they needed my confirmation to terminate my line for 2 to 24hrs while the migration takes effect. That was also not done!!! All this despite the faulty device I initially received, network problems etc. My statement has now gone through and the billing is incorrect!

Company: Mtn
Country: South Africa
City: Head Office

  <     >