Virgin Mobile South Africa
BILLING WRONG

IN SEPTEMBER I TOOK AN UPGRADE ON MY PREVIOUS PHONE .

tHE CONSULTANT TOLD ME THAT TO DO THIS I WOULD NEED TO PAY IN AN EXTRA R500 TO FINISH OFF THE PREVIOUS CONTRACT, TO WHICH I AGREED.
THEN ON THE TENTH I STARTED USING MY NEW PHONE AND THE BILLING STARTED OR THAT WAS WHAT I THOUGHT EVEN THOUGH THE EXTRA R500 WAS NOT DEDUCTED FROM MY ACCOUNT TO FINISH THE PREVIOUS CONTRACT.
ON THE 25TH OF NOVEMBER I GOT MY STATEMENT WHICH THEN SHOWED AN AMOUNT WHICH I COULD NOT UNDERSTAND, I CONTACTED THE CALL CENTER AND SPOKE TO LESLEY AND HE SAYS TO ME THAT FROM SEPTEMBER TILL NOW I WAS STILL BEING CHARGED FOR THE OLDER CONTRACT AND THE EXTRA R500 WAS BEING DEDUCTED NOW ONLY AS MY NEW ACCOUNT WAS STARTING NOW.

PLEASE EXPLAIN TO ME WHY I WAS STILL CHARGED FOR THE PREVIOUS CONTRACT WHEN I WAS TOLD THAT I NEEDED TO PAY IN ONLY AN EXTRA R500 TO FINISH IT OFF AND THEN STILL HAD TO PAY THE PREVIOUS CONTRACTS BILL AND STILL BEING BILLED THE R500 AFTER YOU TOOK TWO MONTHS OF PAYMENT, WHICH WOULD AMOUNT TO THE R500 OWED ON PREVIOUS CONTRACT.

Company: Virgin Mobile South Africa
Country: South Africa
City: SOUTH AFRICA

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