8ta / Telkom Mobile
REFUSAL TO CREDIT MY MONEY BACK

I STARTED MY CONTRACT ON THE 4TH OF JULY 2013. I RECEIVED MY FIRST INVOICE ON THE 5TH OF AUGUST. I FOUND ON MY INVOICE AN AMOUNT OF R500.00 FOR USAGE FEES. I PROCEEDED TO PHONE THE HELPLINE STRAIGHT AWAY AND THEY INFORMED ME THAT USAGE FEES ARE CHARGED WHEN MY DATA RUNS OUT (OUT OF BUNDLE RATES). I AM SUPPOSE TO GET 10GIGS 10 GIGS PER MONTH. THE FIRST MONTH IN TOTAL I ONLY USED 2.5 GIGS, BUT I WAS CHARGED AN EXTRA R500.00 (THE MAXIMUM THEY CAN CHARGE)! THE PEOPLE ON THE HELPLINE CONFIRMED IT WAS A MISTAKE AND THEY GAVE ME A REF NUMBER. SO I WAITED UNTILL THE 25TH OF AUGUST AND THEN I PHONED THEM BACK AS THEY DIDNT PHONE ME BACK! SO I SPOKE TO THE SUPERVISOR, WHO SAID IT WAS MY FAULT!! I THEN PROCEEDED TO GO TO THE TELKOM DIRECT SHOP AT LAKESIDE MALL, WHERE THE LADY GAVE ME ANOTHER REFEENCE NUMBER... I AM STILL WAITING FOR A RESPONSE AND MY R500.00!! SERVICE ON THE HELPLINE IS PATHETIC AND THEY CANNOT HELP ME!! THEY SAY ITS A TECHNICAL PROBLEM OTHERS SAY ITS AN INVOICING PROBLEM! ITS BEEN 2 MONTHS AND STILL NOTHING! IVE GOT PROOF ON MY STATEMENT THAT THEY STARTED CHARGING ME EXTRA (OUT OF BUNDLE RATES) FROM THE FIRST DAY, NOT AFTER I FINISHED MY 10GIGS, WHICH I HAVE NEVER DONE!

Company: 8ta / Telkom Mobile
Country: South Africa
City: BENONI

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