Vodacom
Billing issues

I have lodged a complaint with regards to my bill, reference: S3-T38A-A1E4
For the past three months my bill has escalated due to extra data usage but with all my communications to the call centre at least 4 calls. No one could direct me or explain how and what caused the hike in charges or usage. I have migrated the package to Topup 500 then it was charged and the bundle purchased for r149 was deducted from my r500 airtime and billed on my contract as well. Now my bill is r1441 for this month due to migration and previous bill and it seems the handset fee was charged twice. No one can answer on this and each official has a different interpretation of the invoice. I have had it with this network. My collegues are all complaining about Vodacom. The migration document stipulated that the handset fee or specified what changed it would be when accepted the terms and conditions. The call centre officials don't know much about their products and services yet I have to pay so much for the past three months.

Company: Vodacom
Country: South Africa
City: Call centre

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