Mtn
Upgrade - Problems

Upgraded early October based on a their booklet (link to booklet) [URL Removed] . Called on 24/10/2013 to ask them why am I not getting the bundles and logged a call to date no feedback from MTN. When I called 20/11/2013 I spoke to 2 ladies, one said "the notes on the call says Im not entitled to the bundles, the other one said "yes you will get the bundles on 21/11/2013". Whats the actual outcome of this call & why do I have to keep calling MTN to follow up and they dont call me???
Praven Bechan [ MTNSP - Mount Edgecombe ]
Nov 9 (11 days ago)

Email Correspondence Below:
Hi
Trust you well. Sorry for the late reply.
With regards to your query Mrs Beukes, it was escalated as discussed on the 24th of October 2013 with Reference number : 2817723.
From my side, the entire sale process was completed correctly which I have even triple checked, however, with regards to the Ref:2817723 that was escalated to our IT department to have a look at and to advise.
I have logged a second one yesterday and today with reference number 2892586.
I should have feedback shortly and will advise.
Thanks
Kind Regards
Praven

Company: Mtn
Country: South Africa
City: MTN Direct

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