Mtn
Missing air time & bundles

This is the 2nd time complaining with no response from MTN. I bought bundles on 20/05/2013 for R149.95 and airtime for R180 in Ficksburg. I made a call and sent 4 sms to a friend. My phone went out of power. After 3 hrs. I tried to make a call but it could not go through because there were no sufficient funds. I called the MTN call center and I spoke to Jeffrey at reference number 691128826 at bout 21:00hrs. He checked the system and he confirmed that airtime and bundles were loaded but system couldn't account for usage. He told me to give this transaction some time to update. No updates were confirmed to have been done in my phone since the time I loaded the airtime. I went back to MTN offices where I bought the bundles and airtime to fix this. Frank from MTN in Ficksburg tried calling the call center for 2hrs and he never got through. I have lost business for 5days business, I am exasperated with MTN as service provider, I want my bundles and airtime back.

Company: Mtn
Country: South Africa
City: Ficksburg in Free State

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