Vodacom
Insufficient Feedback

On 15 October 2013 i contacted Vodacom via email on their website to advise of a billing query, i was then requested to confirm my ID number, bank name & acc type, physical address. I confirmed everything on 15th Oct 2013 & received the following confirmation that the query was escalated. Dear Reginald Snell

Please note that your query has been escalated to our Vodacom Sales Department for further assistance.

Your service request reference number is S3-T3B36-6GDUS.

Please be advised that it can take 7-14 working days and you will be contacted as soon as feedback is available.

Regards,
Candice Daniels

14working days had now expired contacted vodacom 5nov13, this was the response:
an apology & I tried to contact you on 0832614328 and there was no answer. As per reference number S3-T3B36-6GDUS, the refund could not be done because of incorrect bank name.
Kindly forward us your bank details where you want the refund to be paid to.

there was no voice message, sms or email to advise confirmation of bank details required
#my bank acc gets debited every month by vodacom surely my bank details are on record

details was sent & requested confirmation of refund still no reply

Company: Vodacom
Country: South Africa
City: Cape Town

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