Vodacom
ESCALATED CHARGES THAT CANNOT BE DETAILED

I have been a Vodacom customer for years with 6 simultaneous contracts and an average spend of R2200 monthly. This months invoice (October) details data charges that are 5 times my normal usage and after contacting customer care I am told that I need to subscribe to another service before I am told why the increase in charges can be detailed. I do understand that sometimes updates and data are not properly managed and fluctuate but I cannot accept a 5 fold increase with no details.

This brings my monthly bill in access of R6000 and I will stop my debit order should I not receive a response within a day. My point is, if I been provided with a concise spend on my data in terms of the value surely the billing structure coincides with the reason thereof - customer care does not seem to get the fact that the reason for the escalated charges could very well be repeating itself for the month of November.

Await urgent feedback.

Company: Vodacom
Country: South Africa
City: GAUTENG

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