Vodacom
Vodacom can't tell me what I'm being charged for

I proceeded with an upgrade on my phone with Vodacom and changed my contract. In November I received an invoice for October which included charges for Data usage. Amongst the data connections I have been invoiced for are several connections which were made between 04h00 and 05h00 in the morning. I have queried these charges on numerous occasions with Vodacom's Accounts department, their Data centre and Customer care. Initially I was told that the connections were automatic updates run by the Android software on the phone. So I took my phone in to a Cell City, and was told that I don't have any automatic updates set up on my phone. I phoned the data centre again and a service request was logged in December but I did not get the feedback I requested. I was told that they could not tell me what was downloaded but only how much. Since then I have been sent from pillar to post and nobody is able to give me any clarification. My phone has also since been cut off. I feel that if they can't tell me what I'm being charged for, I should not be liable for it. I refuse to pay for these charges and wish to have my account credited and reinstated so that I may use my phone again.

Company: Vodacom
Country: South Africa
City: South Africa

  <     >