Telkom
No Internet Access for more than a week now!

REF#156CRK131113

I logged a fault with Telkom on the 4th of November as my ADSL line is dead. They moved it from my previous house as I moved, and all was working fine, three days later my phone line is dead and I have no Internet access. After calling numerous times to follow up and getting a different story every time, I got a sms on the 12th saying all has been restored. But still no Internet access and my line is still dead.

I then had to call in again and log another Fault after being told that there still is a fault on the line, why then tell me it has been restored when it hasn't?

And if that is not annoying enough, I also got my Invoice where I am being double billed for my previous residence and the new one. After calling them and telling them that this is wrong, they told me that this was a fault on their end and they will send me the correct Invoice - still waiting!

This is very upsetting, I pay my account every month, they never have to follow up on payment, yet when I have a problem it just doesn't get sorter out!

Company: Telkom
Country: South Africa
City: Johannesburg

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