Telkom
NO RESPONSE TO FAULT LOGGED

I requested that my telephone line be transferred to my new residence with effect from 15 Feb 2013, I also said that it needed to be converted to a ADSL line. I had to follow up on numerous occasions and eventually on 10 March 2013 a technician came to convert the line and set up my ADSL, everything worked perfectly. In the interim I had to report a problem I have linking my account on my Telkom profile. On 19 March my telephone and ADSL line went dead and I reported the fault (# 339CRZ190313), I received a sms on 21 March saying that the problem had been resolved, but my ADSL was still dead but my telephone line started working again. I proceeded to phone 10210, was hung up on, put on hold for 20 minutes then eventually spoke to someone, when calling again, who proceeded to tell me that the ADSL request had been cancelled by a Lungila More. I had to phone the orders department the next day and had to place another order, then a lady from escalations phoned and said she would come back to me. On Saturday 23 March my telephone line went dead again and I had to report another fault. No one is sorting this issue out and I have had to repeat my story to at least 10 different consultants

Company: Telkom
Country: South Africa
City: Customer Service

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