Telkom
Is Telkom sabotaging my line?

Internet went down on Sunday 3 Nov at 12:07 am (just after midnight). I SMSed Telkom's fault line and received a Fault Reference number (1CRK031113). I called Telkom later that day, and we tested the line and they determined that the fault was on the side of the OpenWeb provides my data. I called OpenWeb and internet was restored. Today, one week later, a Telkom truck arrives at my house. I assumed he had the wrong address, as my internet has been working all week. I told him my internet was fine, and the fault reference was an old one. He drove away, and 5 minutes later, my internet AND phone line were down!! This can't be a coincidence!
My guess is that Telkom failed to close the fault after I called. The technician was frustrated to not get any overtime (I notice they LOVE to come on a Sunday) and somehow sabotaged/disconnected my line!
I literally have at least one fault reference number for every month of this year except January (Feb, Mar, Apr, May, Jun Jul, Aug, Sep, Oct, Nov)
This is not acceptable!!!

Company: Telkom
Country: South Africa
City: Benoni

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