Vodacom
Poor Customer Service

An online request was done with Vodacom on 15 October 2013. I did the MyGig1 plan.
I was explained by a call centre agent from Interactive, the company that assists Vodacom with their online deals, how MyGig1 plan worked & that I would get pro- rated data as I took out the contract mid-month and that I would be billed 24 - 48 hours once I received the laptop. I was not told that this was an open plan deal and that I would be charged R2 p/MB thereafter. I accessed the internet and when I accessed my account, I was blown away to see that I had a data usage charge of R1830.25, and I was to be debited the Monday already. Had I been explained clearly about the plan, I would have definitely taken the capped deal instead of this one. I am disappointed because I was billed for something where the data package deal was not disclosed clearly. This is going to pose a huge risk on my part as the debit order would not go through and as a result, this is going to give me a bad credit rating. I asked to speak to a manager, Denver Naidoo or a person named Marvin, to no avail. I look forward to a reply & resolution to my problem & will wait 24 hours before seeking help from a consumer protection agency.

Company: Vodacom
Country: South Africa
City: Online

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