Vodacom
Capped data exceeded without my knowledge

I have an iPad with a 3G connection that has a MyGig1 data package attached to it. In Dec 2012, I had a MyMeg500 which I changed to the MyGig1 because it was not enough. A popup page would usually inform me on my iPad browser of when I have reached my cap and that I would need to top up to continue browsing. Come Jan 2013, the MyGig1 came into effect and I browsed as per norm. Today I received a text of high data usage to the tune of R4267 for the month of Jan. Not once was I informed that I had surpassed my 1GB cap, by browser pop up, SMS or any other means. I can not possibly be held accountable for Vodacom's error of not informing me about reaching my cap.

This is highly unacceptable and I expect the error on Vodacom's part to be rectified immediately. Not only is it completely unprofessional, but it is completely unfair to loyal customers to not be notified about my data usage, especially when it is supposed to be capped at 1GB, as signed and agreed to in my contract.

Company: Vodacom
Country: South Africa
City: National

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