Vodacom
Response to complaint handled well

I posted a complaint on 26/09/13 regarding the surprisingly high bill on my data contract for the month of August. My feedback to that post on 03/10/13 was that the response at that time had been unsatisfactory.

However, Mr Abels telephoned me on 04/10/13 with additional feedback to my query, additionally he assisted by letting me know which sites appeared to have had the highest usage during August in order to help me work out why the data bundle may have been exceeded. He furthermore arranged for the out of bundle data to be charged at the cost of an equivalent bundle, and a credit note for the difference was received by me today, 06/10/13.

I am exceedingly grateful to Mr Abels for his assistance and patience in resolving this matter. Vodacom needs more Customer Service staff like him!

Company: Vodacom
Country: South Africa
City: Countrywide

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