Vodacom
Ridiculous "Out of bundle" data rates

Dear Vodacom,

Please explain the concept of "out of bundle data rates". it's an absolute mystery that I can enter into a "data" contract based on a specific usage / cost & then be charged exorbitant rates when I exceed that limit.

Example : 2Gb contract @ R199 per month = About 10 cents per MB for "in bundle" rate, once the bundle is exceeded the rate jumps to R2 per MB.

How do you justify this?

It is after all a data contract, not a voice contract with a data bundle added, & exceeding the estimated bundle means more revenue for you, so how do you justify the ridiculous rates.

Worst case scenario you could charge a 10-20% premium anything else is daylight.

How is it that this is justified & ICASA and the consumer "protectors" allow it?

Company: Vodacom
Country: South Africa
City: National

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