Mtn
Contract not cancelled and account debited

Really disappointed - MTN

I sent a request to cancel my contract with MTN on 08 August 2013. They replied with a confirmation email the matter was being attended too. On the 20th August 2013, a debit of R291.08 still goes off. Numerous mails and calls were made to MTN and they keep on saying the matter is being escalated. All I keep getting is reference numbers for the calls I make but the contract is still active.

1st email from MTN:

"""Trust all is well on your side, I would like to inform you that the handset that was collected from you has been received at the warehouse to avoid being billed please email [Email Removed] to cancel your contract include this reference number 099990798835050813 on your email."""

Tshegofatso Dube
Direct Sales Administrator

My Reply to MTN that was sent on 08/08/2013 at 06:54am.

Good morning,

Please ensure the following contract is cancelled and I am not billed.

099990798835050813

""""
There are numerous email sent after this but sadly I'm still being billed and the contract is still open.

I would like MTN to simply cancel the contract and refund me - IS THAT DIFFICULT.

Company: Mtn
Country: South Africa
City: Cancellations Department

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