Mtn
Frustrated and Irritated!!

My first email to MTN dated 2013-07-15, stated i would like to cancel my contract. this email served as my one month notice period as the contract would end on 2013-08-15. Three different consultants responded to my email. i was advised the contract would be cancelled and the last debit order would go off on 2013-08-20. Only to find i was debited with R937.00. i then went into the store where i got the contract and i was told MTN works on a retro basis and that was the bill amount for June and July. how is that possible if i was to be billed for August??? the consultant told me to go to MTN of 14th avenue if i wanted to dispute it. i had the transaction reversed with my bank as they did not have authority to debit my account with that amount. i emailed them again to get a detailed breakdown of what i was billed for - as the sim card was not in use. Email sent 2013-08-24, response received 2013-09-03 - here i requested a detailed breakdown. I have still not been given feedback. my account again gets debited with R944. what is sad is that every customer complaint gets the same response... Is this what is considered customer service?? i still dont know what i am being billed for...

Company: Mtn
Country: South Africa
City: Simmonds Street

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