Adt Security
ADT wont cancel my contract

I sent an email to [Email Removed] on the 17/04/2013 instructing to cancel my contract with ADT, giving one month's notice. My 3-year contract expires on the 18/05/2013. I advised that without breaking contract - cancellation must be effective from end of May 2013. I also supplied my reason for cancelling (have become too expensive). I received an email back with a ticket no. I've even spoken to Vusi Mabote in call center to follow up, he advised that no cancellation was received & asked that I email him, which I did. I called the call center AGAIN this morning (4th time), and still no note of cancellation. WHY is it so impossible for Adt to accept or confirm cancellation. I've done everything I was supposed to, to ensure that I don't break contract. Adt is suppose to follow the industry standards according to PSIRA?? When you pay them money, they will service you..but when you want to cancel they treat you like dirt. I WANT CONFIRMATION THAT MY CONTRACT WILL BE CANCELLED EFFECTIVE FROM END OF MAY 2013!!!

Company: Adt Security
Country: South Africa
City: Cancellations

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