Cell C
Really frustrated now

After speaking to Retentions regarding my network case & cancellation of contract last Fri, I was told that supervisors have decided to cancel my contract because of no feedback from the networks dept. I received an email shortly thereafter from [Email Removed] (see below).
This morning I called Retentions to find out when the handset is to be collected &was told that I haven't submitted a network investigation form etc etc etc! After speaking to the supervisor at Retentions he said that he will contact me today after finding out what is happening. I have it in writing that my contract is going to be cancelled, with my cellphone number included in that email - and now CELLC is contradicting themselves?? Seriously, please help me - collect my handset and terminate this contract as stated in the email received last week Friday.
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This is the email:

CELL C MOBILE NUMBER: 0848170000

We hereby acknowledge receipt of your cancellation request.

It is with regret that we learn that you wish to cancel your contract with Cell C.
The collection request for the handset has been made and will be collected within seven working days.

Regards

Retentions

Company: Cell C
Country: South Africa
City: Gauteng

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