Vodacom
Return / Exchange within 7 days - CPA

This complaint not only goes out to Vodacom but to all (the 3/4) Cellphone operators in SA.

When it comes to time to upgrade one's phone, why is there is NO assistance in helping one make the right decision for the right phone. There are NO live phones in-store that one can play around with to help you make that decision, so how does one go about choosing the right phone that you are STUCK with for 18-24months??? >> Hearsay, friends and consultants?

I've been a blackberry user for many years and I decided to upgrade my phone on Fri - 23 Aug 2013, to the Samsung S4 after endless online research, chats with friends. However, since getting the phone 3 days ago I have come to realise that the phone is not for me and I just want to exchange it (not a refund).

HOWEVER, I am now STUCK with the phone. In-store I was made to sign an Indemnity form that prevents me from wanting to return / exchange it (WITHIN 7 DAYS), so my question is... what if I refuse to sign it??.. Answer = I'll be phoneless... Now surely, that's holding me to ransom.

Where are my rights as a Consumer?

If there was help in assisting one with choosing a new phone this wont be necessary.

Company: Vodacom
Country: South Africa
City: Claremont, Cape Town

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