Vodacom
Faulty Samsung not replaced immediately

Friday 23 August I upgraded at Vodacom to R499, swopping a Blackberry for a Samsung Galaxy. Tuesday 27 I returned to Vodacom at Constantia Village - my phone did not connect to the internet. The technician(?) rebooted the phone saying it might be faulty. I could send no emails, lost all connection so returned the next day, 6 days from purchase and told the phone must be sent in the following day - this would take 4-7 days, the box and all contents should accompany the phone. I requested a replacement but was told Vodacom did not do this although MTN would have replaced the phone in store.
I live 45 minutes away and returned next day with phone and box and for the sim to be put back into Blackberry so I had a phone to use. To fit the small sim in the larger Blackberry space I had to pay R79, 10 for a booster.
A client buying a Samsung was told 'there are no problems with Samsung', my faulty phone was the first one. If so, why not make a decision or phonecall to see if I could be helped? Do they have no leeway?
This was a faulty phone and should have been replaced. Surely it is within my rights to expect a new phone? The service I received was without care or proper engagement.

Company: Vodacom
Country: South Africa
City: Constantia Village

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