8ta / Telkom Mobile
Lack of feedback

I had a issue that has not been resolved for over 3 weeks. I lost connection/signal on 8ta sim and went to a 8ta store in Westgate. I was then informed that sim was ceased and they could not confirm why. The matter was escalated to technical department.

A technician came on the 1st August to investigate... He managed to figure the problem in consultation the technical department and they promised to call me on Monday to finalise query.

Since then i have made 6 calls to 8ta to get feedback and everytime i get the same story. Still my issue is not resolved and had to signal. I have spend additional R400 to buy bandwidth when i had preloaded data i cant access.

The call centre agents are not helpful since they "apparently" can't forward call to techinical department. I had 2 drop calls from agents that deliberately drop the line once i asked for supervisor. The case was also closed by some reason on the system, while my query is pending.

The technical responsible cant be contacted for clarity since their details are apparently on visible on case history. I had enough of the poor service and lack of accountability from 8ta.

Company: 8ta / Telkom Mobile
Country: South Africa
City: Westgate/Greenstone

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