Mtn
Account increased to R21 000 within 3 weeks

I went into an MTN branch as my cellphone battery losing complete power at least 3 times a day. I was initially referred to the blackberry consultant instore, who assessed my cellphone and confirmed that there was no programmes running in the background. I then spoke to a consultant who told me that my data usage is very high, and my account was R7000 at that time. After consulting with the instore data specialist, switching off my phone and removing the SIM card, my account escalated to R22 000. My cellphone was switched off on 29/04/2013 and remains off. I have logged many complaints and inquiries, but to date have received no feedback. I think I have been very patient, but I am however concerned that MTN is unable to resolve this problem or to advise me on they have arrived at this billing.

Company: Mtn
Country: South Africa
City: Corporate

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