8ta / Telkom Mobile
Please can you rectify the situation

In one transaction: I ugraded one contract and took out a new contract, (for which I ported a number to TelkomMobile)

The new contract is now 2 contracts: one correct one and the second incorrect, both numbers have the same IMEI number, proving we only have one device. I Logged case 6382217 on 4Jul 2013 and have phoned numerous times to follow it up, I have escalated twice to Team leads. On Sunday 21 July, I went to the Telkom shop where I took out the contracts, the staff are very helpful and logged a request for "immediate" cancellation as they agree the second contract should not have been activated (Case no: 6402382)

I was advised by them to call 180 and ask to be put through to cancellations in order to let them know I am happy to cancel

after calling I was told that I cannot speak to the cancellations dept. A third time I escalated to a team leader.

I am still waiting for feedback on my request, and I am not sure what else to do. I understand the call centre can only make notes on the account or send a mail, but this does not seem to get any resolution, in a few days I will be billed incorrectly.
Please can you rectify this and please get back to me.

Company: 8ta / Telkom Mobile
Country: South Africa
City: Back-office

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