Vodacom
DIFFICULTY IN OBTAINING FREE MINUTES BALANCE

VODACOM HAS CEASED SUPPLYING DETAILS OF FREE MINUTES USED AND FREE MINUTES AVAILABLE. THIS HAS BEEN DONE APPARANTLY WITHOUT NOTIFYING GOOD PAYING CLIENTS. ON 14 MAY AT 12H20 I SPOKE TO KHON IN THE CALL CENTRE AND A MONTH BEFORE TO SOMEONE ELSE. BOTH SAID THEY WOULD THE CORRECT PARTIES WOULD BE TOLD TO RE-INSTATE ON MY MONTHLY STATEMENT, DETAILS OF FREE MINUTES. YESTERDAY I AGAIN PHONE THE CALL CENTRE (KUGU) AT 14H35 WHO TOLD ME VODACOM HAS CEASED PUTTING THIS INFORMATION ON STATEMENTS. THIS MEANS, IF I WISH TO ENQUIRE ABOUT FREE MINUTES, I NEED TO PHONE THE CALL CENTRE, GO THROUGH THE OPTION SELECTION, WAIT IN LINE AND THEN ANSWER NOT LESS THAN 5 (FIVE) QUESTIONS TO AUTHENTICATE MYSELF. THIS IS A REDUCTION IN SERVICE WITHOUT EXPLANATION AND I CANNOT SEE HOW DIFFICULT IT IS TO SUPPLY WHAT I AND MANY OTHERS WANT TO KNOW.

Company: Vodacom
Country: South Africa
City: National

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