Virgin Mobile South Africa
INCORRECT BILLING AND POOR SERVICE

I hardly ever look at my phone bills, but I saw that the bill looked different this month and decided to check it out. I saw new line items added to my bill and realised that I'm being overcharged this month. I phoned 123 and spoke to a guy who quickly became annoyed with me and kept on telling me "Ma'm you phoned, you must pay! That's how it works." and the more I tried to explain to him that they are wrong, the more he raised his voice. I eventually got so upset that I asked to talk to someone else. I dropped the call and decided to do some more digging. I took the past year's bills, added the cost of the calls and the data togehter and got amount X for each month, then I took the invoice amount as per the bills and subtracted X from that and got about a R30 difference each month, except for June 2013 which was R330.00. I phoned 123 again and spoke to Sally. I also mailed her my calculations. After spending 40minutes on the phone, I was told that she'd get back to me. She did not get back to me so I phoned again today only to be told that I am wrong and after putting up another fight with Buitumel Radebe, I was told that someone in accounts would get back to me. UNACCEPTABLE!!!

Company: Virgin Mobile South Africa
Country: South Africa
City: South Africa

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