Mtn
Trying to get an itemised bill via the call centre

I got a dual sim for my data bundle recently and since then my usaged spiked. I'm not saying that I didn't use the data, I just want to check that it is correct so I thought I'll request an itemised bill... welll...
22 July - phone call centre, do the security checks, was told to hold, got cut off
22 July - phoned again, spoke to a different consultant, went through the security checks again (even more this time) was told to hold - did that, after quite some time was assured that the two bills (June and July) will be emailed to me... turnaround time of 2 - 24 hours (have you ever!). The consultant kept me on the line and assured that it was sent.
24 July - nothing in my inbox. Phoned call centre again. Cheeky consultant this time, getting all upset with me, because I was not happy to wait for "24 hours" again. I insisted on speaking to a Supervisor. He said that they will manually attached these bills to an email AND that he will follow up via a phone call on my cell and that this will happen within 2 hours... its now 4 hours later... NO BILLING and NO PHONE CALL. What to do? Maybe just move over to the Yebo people.

Company: Mtn
Country: South Africa
City: National

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