Telkom
Internet speeds

My internet speeds have been terrible for the past few weeks, weekends turn out to be fine, but during the week I get about 10% of line speed.

Every Monday/Tuesday I log it with Telkom, get a fault number, they attend to it on Friday when everything is fine, and close the issue, I then repeat the process on Monday - and again, wait till Friday when everything is fine.

This past Friday I asked them to leave the fault open as its usually bad after the weekend, the technician said he would, and he'd call me on Monday to confirm everything is still working, lo-and-behold, as I put down the phone, SMS arrives telling the fault is resolved. Monday comes and my internet is pathetic again, and as expected, no call from the technician.

I have now paid for almost a full billing period of this? And all I keep getting is the fault marked as resolved, and another one lodged, and the process repeated?

I would like to know how am I supposed to get this resolved when Telkom keep resolving the fault when its still an issue, after doing nothing?

I am paying for a service you are not delivering.

Company: Telkom
Country: South Africa
City: ISP

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