Vodacom
Poor signal - unresolved 2 months late

2013/04/05 - emailed Vodacom customer care to complain about the loss of signal at my house. I had to email as I was unable to make any calls from my cellular phone.

2013/04/23 - they arranged for their Network Division to come to my house to investigate. They advised that I had poor signal and would recommend that a booster be installed.

2013/05/15 - I get this response:
"Kindly note the feedback we have received from the... in the Network Department is that 3 towers are planned to be set up in your area. They have unfortunately not given us a time frame.
The network problem you are experiencing will be resolved once these towers have been setup. We do apologise for the inconvenience."

2013/04/15 - asked that the planned dates be put to me in writing and insisted that someone from Vodacom management contact me.

2013/05/23 - I get a response:
"According to our records, your request to be contacted by a Manager was escalated. The reference number is linked to... You should be contacted within 48 hours. If not, please inform us so we may prioritise your complaint."

I'm still waiting, but I guess they said you "should" be contacted within 48 hours...!!!???

Company: Vodacom
Country: South Africa

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