Vodacom
NO SOLUTION AFTER 6 MONTHS

The below feedback is unacceptable - what of the booster as promised by this lady? Why should we pay for internet if we do not get Quality of Service??? and Icasa still no response?

Detailed_Description_Complaint:
Dear Linda Van Staden

I would like to take this opportunity to express our sincerest apologies for any inconvenience that you may have experienced.
Our telephonic conversation today on 079 864 7945 refers:

With reference to the service request number, S3-LDF3W-WNL8T, our records reflect that you were contacted that there is no time frame as to when the site plan will be completed.

Please be advised that I have escalated your request for a temporarily signal booster, and the Networks Division will revert to you soonest.

Regards

Clearice September
Customer Care
eService Team

On 18 February 2013 09:32, [Email Removed] wrote:
Dear Linda

Please be advised that we have been communicating with out network team and they have confirmed that there is a planned site which they are trying to secure. There should be an improvement on the network performance. The only option is to wait for the site.

Kind regards

Zanele Vokwana
Executive Cl

Company: Vodacom
Country: South Africa
City: HAZELDEAN PRETORIA EAST

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