Vodacom
I was misrepresented by their consultant

Good-day I would like to claim for my phone that got on Saturday the 23rd of March 2013, I upgrades my contract in December 2012, I called 082111 and I was transferred to speak to a lady called Tshepo who blocked it and then I asked her about claims procedure that she told me my phone was not insured, I don? t understand because the guy that I upgraded my phone with in December told me everything was covered. he told me I was going to pay R189.00 but I have been debited R198.00. When he was explaining the package there was a time when I felt he was telling me different stories to what the first lady I spoke to told me and I requested him to get me someone to explain better but he insisted that he will re-explain better but he never disclosed every important information to me. I don? t understand what is going on and I? m totally not happy about this. i was told that its my responsibility to ensure that my phone is ensured but how would i know if i was not given a hint that its done separate. they just want your money and dont care about your happiness. regards cynthia nkuna

Company: Vodacom
Country: South Africa
City: Midrand

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