Mtn
MTN ignores billing enquiries

I have recently upgraded my cellphone contract with MTN, which is a MyCall 200 contract, with 150MB of data. The first bill showed that only R31.60 calls were free instead of R200 and that only 100MB of data was free. I have called the 808 number twice (reference numbers 95695690 and 95823775. The help desk was either unable or unwilling to help. Both claimed that a supervisor or the billing department would contact me, but no contact was made. I have also e-mailed the enquiry to them, with a reconcilliation sheet, but again have had no response.

do I get this billing enquiry sorted out?

Company: Mtn
Country: South Africa
City: MTN Service Provider

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