Mtn
MYSTERIOUS DATA USEAGE

I'm a really frustrated&annoyed client right now. I recently upgraded my phone (3Jun2013) to a Sony Z and I got a 200MB, R200 rand deal.By the 11th of June just days after getting the contract, I had run out of data and my airtime. I bought a top up of 100MB that lasted until the next billing date of 21 June. Having taken a MTN consultant's advice to deactivate automatic updates to all appliactions, I used only 59MB of the 100MB& on 21 Jun I got another 200MB and R200 worth of airtime. I monitored my data useage closely. On Friday 28 June, I retired to bed at 11pm and I checked that I had about R160 worth of airtym and 150MB of data. To my shock& horror when I woke up at 7.30am on Saturday 29 June I had 0MB, R0 of airtime. I immediately called the MTN helpline to find out what had happened to my airtime and data. I was told I made an internet connection just before midnight that used about 810MB which is absurd because I was sleeping. Now I have an additional bill of R230 for data I did not even use and cannot afford! I am so frustrated as I cannot use my phone lest I get robbed again and no further help was provided when I contacted the MTN help line. THIS IS UNACCEPTBLE SERVICE!

Company: Mtn
Country: South Africa
City: Cape Town

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