Vodacom
Incompetent / Unable to assist

After a number of very large accounts (due to internet usage) I added an internet package, at the same time adding a voluntary R50 call limit. The first month I was soft locked, but being close to month-end I just let it go. However, last month I was soft locked 22 April leaving me unable to make any outbound calls or SMS's.

I went to see Vodacom at least 4 times to try and resolve this, even went as far as to send letters to their tradeadmin account. After discussions with the branch I specifically send a letter to their branch as well as [Email Removed] address to raise the call limit to R100.

11 May I again received the familiar sms from Vodacom telling me that I have exceeded my R50 voluntary call limit with 50% and that my phone will again be soft locked once exceeded.!!

I can specifically remember the problems last month and the effort I put in to request them to raise it to R100. I did not receive feedback that it was not possible, or did not work, etc. Goodness, they had more than a week to implement.

Because they work on a month-to-month basis, if I get soft locked I will not be able to make calls, even though I have 400 free minutes available?

Company: Vodacom
Country: South Africa
City: National

  <     >