Vodacom
Beyond Frustrated and Mad!!!

On 01/11 I received my new month's minutes, data & sms's. Later that afternoon I received all 4 sms's at once informing me that I have reached 90%, 70%, 50% and exceeded my voluntary R50.00 call limit and my phone was soft locked. I phoned 082111 immediately and they told me that I have reached my voluntary call limit. I told them that its impossible as it is only the 1st, I asked to speak to a manager and she phoned me back a hour later and informed met that Vodacom had a glitch with the closing of accounts and I will be contacted on Monday to resolve the matter. Needless to say, by Wednesday I contacted them again and the problem wasn't resolved and I could still not use my phone. On Thursday I went to a Vodacom4U shop in Jeffreys Bay and the consultant phoned numerous times to get to the root of this problem. Apparently I sent a mms internationally and the cost was R49.00 and that is why they blocked my phone. I did not sent a mms!!! We even sent an email to [Email Removed] no response up to date!!! My phone is still blocked, it has bee 10 days and I cannot reach my clients and I am not willing to pay a cent more to increase my voluntary call limit. Please help!!!

Company: Vodacom
Country: South Africa
City: National

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