Vodacom
OBF execution - unfair to customers

Returning upgraded BB 9900 within 6 days of purchase because the screen does not switch off, even when locked. Illustrated this to the Cellucity N1 rep.
First response is to send it in for repairs. I refused. I obtained new contract with a NEW phone, NOT a repaired phone.

Now, phone handed in to be assessed by a technician, I have to walk away for undetermined period WITHOUT a phone, only a sim card in my pocket...

1. Where is this ethical to a loyal customer? Followed agreements, ended up with a CONFIRMED defective phone. Defective phone means, phone exchange, NOT repair. SAME DAY exhange on a CONFIRMED defect, not up 5 days or from where i read elsewhere, possibly more.

2. Instore representative cannot make a judgement if the phone is defective or not, while the defect is clear?
If a given phone does not switch on when the power button is pressed, is the in-store representative also unable to determine if the phone is defective or not??? COME ON!! Untrained personnel...

The customer, is at a disadvantage having to accept a repaired phone as NEW, or walk out with NO PHONE in hand, just his sim card. It defeats the purpose of being a cell-phone custome

Company: Vodacom
Country: South Africa
City: N1 City

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